FAQ
Frequently Asked Questions – Current Wigs
1. Do you have wigs in stock for delivery?
Yes, all items displayed on our website are in stock and available for next day delivery, local pickup, or same-day purchase at our London store.
2. What is the quality of your wigs and hair bundles?
We offer only premium quality human hair. Our wigs are made with 100% top-grade hair, including HD lace that blends seamlessly and lasts longer with proper care.
3. Can I return a product if I change my mind?
Yes, we offer a 14-day return policy. Please read our full Terms & Conditions for more details.
4. What if I need a specific hair length not listed?
No problem! We can pre-order any length not currently in stock. Delivery for pre-orders typically takes a few working days.
5. Do you offer custom wig making?
Absolutely. If you want a specific style or custom measurements, we provide custom wig services. These are made to order and will require a short processing time.
6. What is your luxury VIP wig collection?
Our LUXURY DESIGNER WIGS are exclusive, high-end wigs. A personal consultation is required before purchase to ensure perfect fit, style, and hair quality.
7. Do you offer wigs for alopecia or cancer clients?
Yes. We provide tailored consultation and offer full-coverage wigs specially made for clients with hair loss due to alopecia or cancer.
8. Do you sell wigs for white clients or other ethnicities?
Yes, we stock wigs for all hair textures and skin tones — including Afro, European, and straight textures.
9. Do you installl men's wigs or Touppe?
Yes, we also offer custom wigs for men experiencing hair loss or needing hair replacements.like men toupee and also install men Touppe Stratford London,
10. Where is your wig shop located?
We’re based in Stratford, London, just minutes from Stratford Station.nearest station puddling mill lane station , 4 stop on the bus from Stratford station , bow flyover bus stop . You can shop online or visit us in person for fittings, purchases, and consultations.
11. How fast do you ship?
We aim to ship orders as quickly as possible. Most items ship same day or next day. Pre-orders wigs or hair extensions , special colour 5-7 working days.
12. Can I get help choosing the right wig?
Yes! If you’re unsure about what to choose, email us anytime and our team will happily assist or set up a one-on-one consultation.